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FAQ

 


 

ORDERING AND CANCELATION POLICY

How do I place an order? 

You may click on the cake you wish to purchase, and follow the instructions given should you wish to customize your cake. Fill in your contact information accordingly via the website, and the detailed quotation based on your inquiry will be sent to you. Once confirm, full payment is required for us to process the order.

How do I confirm an order? 

Full payment has to be made to confirm an order. Kindly take note that slot remains open to other customers until full payment is received.

When should I place and confirm an order? 

Please find below the minimum days required for us to prepare:

BISQUE Classic & Petites: Minimum 3 days prior to collection date.

BISQUE Wildcard (Fondant and Novelty cake): Minimum 2 weeks prior to collection date.

BISQUE Wedding Cakes: Minimum 2 weeks to 1 month prior to collection date.

*Standard confirmation guideline is based on slot availability.

What if I want to change an order after confirmation? 

You may call us directly at 03-7731 8740 should there be any changes to your order, latest 1 day before collection, by 2pm.

Can I cancel an order after payment is made? And can I get a refund? 

There will be no refund should you wish to cancel your order.

What if I want to surprise someone with a cake? 

You may purchase the cake on their behalf. However, kindly leave us a note in the ‘comment box’ upon check-out on the website with their details as well as preferred delivery time and address so we are aware.


 

PAYMENT TERMS

How can I pay?

We accept payments via cash, online and credit cards.

Visa and MasterCard (Credit and Debit Cards)
Maybank2u
CIMB Clicks
RHB Online
Alliance Online
Hong Leong Online
AmOnline
Mobile Money
MEPS Cash

How secure is my information when ordering online?

Kindly review all the Security Features here:  http://www.ipay88.com/ww/security.asp


 

PICK-UP AND DELIVERY SERVICES

Do you have a physical retail outlet/pick-up point?

Yes we do, you may choose to collect your cake at Bake To Play office, located at LG08 Emerald Plaza North, Jalan PJU 8/3A, Damansara Perdana, 47820 Petaling Jaya, Selangor.

What time can I collect?

You may collect your cake as early as 9.30am to 6.00pm from Tuesdays to Saturdays.

Do you offer delivery services for the cakes?

Yes we do, we are partnering with GoGet Services for deliveries within Wilayah Persekutuan and Selangor area. However, we suggest for you to collect the cake at our café on the day itself.

*Please take note that there will be no delivery services for Custom/Wildcards, unless it is a Bisque Team Set-up (additional charges apply).

What are the additional charges for delivery?

The delivery charge is at RM10 (nett) on top of the total amount.

How do you protect and insure the packaged goods during delivery?

For pick-up, we advise you to check the cakes carefully before leaving the store (especially for Custom/Wildcards) as we will not be responsible should there be any damage after collection and leaving the premise.

For delivery, GoGet will pick-up the cakes from our Central Kitchen on the same day as delivery. The delivery service will not be responsible for any damage/spoilt cake that is being delivered.


 

CAKE CONTENTS AND INGREDIENTS

What are you most popular cakes? 

Our answer would be The Varlhona Chocolate Couture Cake. You can never go wrong with creamy chocolate cake! Just like how Audrey Hepburn would put it, “Let’s face it, a nice creamy chocolate cake does a lot for a lot of people, it does for me..”.

What are the sizes of your cakes/tarts? 

Our standard sizes for the cakes are 7” and 9”, which consists of two layers (kindly refer to the photos). However, you may add an extra layer (option available under ‘AddOn’, and applicable for all cakes except The Valrhona Chocolate Couture) which will make it much bigger in height.

All our tarts are 9” in size.

How many servings by each size?

7” cakes:

-       Traditional dessert portion: 10 to 12 pax

-       Party dessert slice (2”x2”): 12 to 15 pax

-       Wedding (2”x1”): 16 to 20 pax        

-       Petit four/Coffee size (1”x1”): 28- to 36 pax

9” cakes:

-       Traditional dessert portion: 12 to 18 pax

-       Party dessert slice (2”x2”): 20 to 30 pax

-       Wedding (2”x1”): 32 to 45 pax        

-       Petit four/Coffee size (1”x1”): 50 to 60 pax

What are the best ways to serve Bisque cakes?

Our advice is to bring it to room temperature (5 to 10 minutes out of chiller/fridge), put it on a plate with tender loving care, and serve it with a big smile

How do I store the cakes at home? 

The best way is to store it in an airtight container in a chiller or refrigerator, to ensure and maintain cake’s moistness as well as to preserve the taste and smell.

What is the shelf-life of your cakes? 

We encourage you to enjoy BISQUE cakes & desserts at their freshest, preferably on the day of purchase (or within 5 days stored in airtight container in the chiller) as we do not use any preservative on our products.

Where are the cakes being made?

Our Central Kitchen is based at Damansara Perdana (where Bisque Café was located).

Do you cater to allergies?

We will state the ALLERGEN INFORMATION & WARNING in the description via website. However, kindly be informed that BISQUE cakes & desserts are made in a central kitchen which uses: wheat, gluten, eggs, soy, dairy, chocolates, peanuts & other nuts – and it may contain traces of these ingredients.

Do you use any preservatives? 

We do not use preservatives at all. Every product of BISQUE are homemade and does not contain any artificial flavour, preservatives, cake stabilizers (ie ovalette) and enhancers; hence the distinctive original taste you get when you bite into BISQUE cakes & desserts.

Do you use ready to use premixes? 

All cakes and desserts by BISQUE are made from scratch. We do not use cake box mixes, sponge mix, ready-to-bake cookie mix, ready-to-frost icing and etc. This is to ensure the best tasting baked goods for you and your loved ones.

However, we do use ready-to-roll sugarpaste and gumpaste for our fondant, but mixed with our own homemade fondant recipe to keep the originality and that ‘homemade’ touch.

Do you use Butter, Margarine, Shortening or Oil? 

We pay extra attention to the quality, texture and taste of all our products. Rest assured, we use only high quality butter & vegetable oil.

Are your products Halal?

BISQUE is strictly pork-free and we do not use alcohol. The ingredients and suppliers used are carefully selected, and are Malaysian-Halal certified with proof of recognition provided by the suppliers. However, do note that we are in the midst of applying for the Halal Certification.


 

Address:

LG08 & 09 Emerald Plaza North,

Jalan PJU 8/3A, Damansara Perdana,

47820 Petaling Jaya,

Selangor

Email:

admin@baketoplay.com

Phone Number:

03 – 7731 8740